Hemel Hempstead Medical Negligence

Have you, or a family member, been the victim of a medical error at Hemel Hempstead Hospital?

If the answer is yes, you could be entitled to claim compensation. But for the best chances of a successful claim, you’re going to need an accredited specialist medical negligence solicitor. And at the time of writing, not only is there no such solicitor in Hemel Hempstead, but there’s no such specialist anywhere in the whole of Hertfordshire.

But we can help – the specialist team of accredited medical negligence solicitors here at Bonallack and Bishop [the law firm who run this website] can help you win that compensation.

The statistics make it clear how few genuinely independently accredited specialists there are – out of over 100,000 solicitors nationwide, just 180 have been accredited by the other leading panel for medical negligence solicitors [for details see below] and our team is led by one of them. And another member of the team, prior to qualification as a solicitor, was a highly experienced nurse.

What’s more we regularly run cases in Hertfordshire.

HEMEL HEMPSTEAD HOSPITAL – A HISTORY OF RECENT MEDICAL ERRORS

Hemel Hempstead Hospital sees over 100,000 patients every year, and thankfully most of them receive excellent treatment. But unfortunately there have been a series of worrying mistakes made at the hospital recently,and indeed throughout Hertfordshire, some of which have given rise to medical negligence claims.

Here are just four causes of real concern.

  • Latest CQC inspection report dated 10 September 2015
    The recent report by independent hospital regulator, the Care Quality Commission is not good news for local people. In short, the overall conclusion was that the hospital “requires improvement”.Of the four main areas looked at by the report, where there was enough information available to the sea QC, three out of four were described as substandard. In particular they found the following; 

    •  Safety – Requires improvement
    •  Speed of Response –  Requires improvement
    • Leadership – Inadequate

The only good news was that overall, the level of care was described as good.

However things got no better when the CQC went into more detail, looking at particular services. Of the only two services where there was enough information, both outpatients and A&E were both described as “requiring improvement”.

All very worrying if you live in Hemel Hempstead and require medical care from your local hospital.

  • However sadly the latest 2016 report was nothing new.
    Respected hospital statistics website Dr Foster had issued a major report, covering patient deaths in NHS Trusts in England between April 2012 and March 2013. The report revealed that 16 NHS Trusts had higher death rates than would be expected among patients, and others performed badly on other factors which may contribute to patient deaths. One of the poorly performing Trusts was West Hertfordshire Hospital NHS Trust, which is responsible for three hospitals – Watford, St Albans and Hemel Hempstead General Hospital.

Dr Foster looked into a range of hospital statistics such as a raw measure of how many people died during their hospital stay, how many died post-surgery, the numbers of patients how died within 30 days of being discharged from hospital and the deaths among low-risk patients who would have ordinarily be expected to survive. All of these figures showed that 10 hospital Trusts have one or more individual sites which have a death rate which is higher than the average for that particular Trust area.

  • Then in January 2015,  West Hertfordshire NHS Trust had to apologise for a horrible error. A man, after he had been informed that his father had died in hospital, was taken to seize father’s body – to pay his last respects. However some sort of mistake occurred and the man was actually shown the body of not his father – but of another patient who had recently died. The trust refused to identify which of the three hospitals they run was responsible for the error.
  • This followed a series of earlier errors where 810 suspected cancer patients were discharged, between January 2010 and November 2013, without having been seen. It is believed that at least one person died directly as a result of this failure and the others all needed to have their case reviewed. The Government’s Care Quality Commission has been looking into these failures.

Even Hemel Hempstead hospital’s own Facebook page fails to inspire confidence. At the time of writing this article, the latest post from a patient read as follows:

“There does not appear to be any one at Hemel Hospital or within the trust who knows how to deal with complaints , or is it that they just cannot be bothered ?”

Unsurprisingly, in 5 months, no one from the hospital has bothered answering this post on their own website.

Doesn’t give you much confidence does it?

WHY APPOINTING A SPECIALIST MEDICAL NEGLIGENCE SOLICITOR IS SO IMPORTANT

Click here to find out more about why you need a specialist medical negligence solicitor – and how you can identify one.

Click here to find out what a medical negligence solicitor does – and why genuine expertise is so important.

VICTIM OF MEDICAL NEGLIGENCE AT HEMEL HEMPSTEAD HOSPITAL? CALL US NOW

Strict time limitation periods apply to all medical negligence claims – so don’t delay getting in touch with us.

And you don’t need to worry about paying your legal bill with our No Win No Fee agreements.

For FREE initial advice and a FREE 1st appointment from specialist Medical Negligence specialists you can trust:

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    Watford Medical Negligence

    Are you the victim of medical negligence at Watford General Hospital?

    We can help you claim compensation. Here at solicitors Bonallack and Bishop, we have a team of accredited medical negligence specialists – and you really do need an expert when it comes to running a medical negligence claim.

    Unfortunately, not only are there currently no accredited medical negligence specialists in Watford – but there are that none anywhere in Hertfordshire.

    But don’t worry – we can help. We regularly run cases in Hertfordshire.

    So for FREE no strings attached initial phone advice – call us now on FREEPHONE 0800 1404544

    The statistics make it clear how few genuinely independently accredited specialists there are – out of over 100,000 solicitors nationwide, just 180 have been accredited by the other leading panel for medical negligence solicitors [for details see below] and our team is led by one of them. And another member of the team, prior to qualification as a solicitor, was a highly experienced nurse.

    What’s more we regularly run cases in Hertfordshire.

    DO I REALLY NEED A SPECIALIST MEDICAL NEGLIGENCE SOLICITOR ?

    We think so – and campaigning patient justice charity AvMA agree with us. Click here to find out why..

    WATFORD GENERAL HOSPITAL – A CONTINUING SERIES OF SERIOUS BASIC ERRORS

    Watford General Hospital is big district general hospital with a full range of services,  approximately 600 beds and it provides care for around 500,000 people in Hertfordshire. The  maternity service alone is one of the largest in south-east England, and delivers around 6000 babies every year .

    But the last few years have sadly seen what appears a never-ending series of major failures and medical errors at the hospital. Amongst the more notable problems have been the following;

    • Perhaps most seriously, September 2015 saw the NHS trust  in charge of Watford General Hospital put into what is referred to as “special measures” after an inspection by Government health watchdog the Care Quality Commission [CQC]. The report pulled no punches – as well as calling for big improvements, services provided by the hospital were rated by the CQC as “inadequate”. Amongst the more worrying disclosures in the report were serious failings in the quality of patient care, failure to learn the lessons of previous mistakes,  long delays for emergency patients turning up at A&E – and it was noted in general that many facilities were in such a bad state of repair repair that they were “a potential risk to staff and visitors” – and perhaps most remarkably a complete “lack of a safety culture”.
    • But the September 15 report was nothing new. Earlier in January 2014 an earlier unsatisfactory CQC report found the hospital requiring action in 5/6 categories – including something as basic as the “care and welfare of people who use services” -and “cleanliness and infection control”As a result it’s hardly surprising there are been many individual instances of failures at the hospital including:
      • The premature death of a Hemel Hempstead postman’s when he was misdiagnosed with a chest infection by hospital staff. The 61-year-old man was, in fact, suffering from the far more serious bronchial pneumonia. Tragically he passed away just six hours after arriving at Watford General Hospital
      • The death of two cancer patients at the hospital after a failure to give them follow-up appointments, breaking basic NHS rules. An internal investigation concluded that this meant the diagnosis of their cancer was delayed and may have contributed to their death.

    VICTIM OF MEDICAL NEGLIGENCE IN WATFORD? CALL OUR EXPERTS NOW

    For FREE initial advice and a FREE 1st appointment from specialist Medical Negligence specialists you can trust:

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      Surgical Swab Left Inside Patient at Salisbury Hospital

      Salisbury District Hospital has always had a pretty good local reputation. In fact our local  Hospital was identified as one of the top hospitals nationwide by a leading national healthcare intelligence organisation, CHKS in 2015. Well done, SDH.

      But sadly unnecessary mistakes still occur. In particular, the Wiltshire Clinical Commissioning Group has admitted that a surgical swab was left inside a patient after an operation at Salisbury District Hospital in September 2014 –  a clear example of clinical negligence [often referred to a medical negligence].

      The circumstances surrounding this event are being investigated by NHS England. The Wiltshire Commissioning Group will then decide whether the Trust which runs the hospital should be fined. In the interim, the hospital has agreed to implement an action plan as a result of what happened, the patient group Wiltshire Healthwatch has revealed.

      Salisbury District Hospital – responsible for a “never-event”

      The mistake has been confirmed by hospital bosses at SDH. This sort of incident is termed a “never-event” – a mistake which is so serious that it should never be allowed to happen.

      Salisbury NHS Foundation Trust have stated that the mistake was noticed quickly and claim that the patient was not harmed. The patient and their family was told right away and the Trust issued a full apology.

      Salisbury NHS Foundation Trust, the body responsible for running the hospital said that the event in question took place in September 2014. It was reported at the first public board meeting after it had happened, in October 2014. The Trust’s December board meeting confirmed the event, and the Trust has investigated the never event fully.

      The NHS describes never events as “serious, largely preventable patient safety incidents that should not occur if the available preventative measures have been implemented.”
      Never events include mistakes such as performing surgery on the wrong part of the body or leaving foreign objects inside a patient after an operation.

      Despite enjoying a good reputation locally, this is certainly not the only example of high profile clinical negligence at SDH. In another event at Salisbury Hospital back in 2013, surgeons removed the wrong testicle from a patient suffering from cancer.

      “Never-events” – remarkably more common than you might imagine

      Jeremy Hunt, the Health Secretary, has been on a crusade against never events for some time, stating that they simply should never happen.

      An earlier BBC investigation discovered that over 750 patients had been victims of these never events in English hospitals between 2009 and 2012. NHS England has accepted that the numbers of never events are too high, and have taken steps to improve patient safety.

      Specialist Local Solicitors – Call Salisbury [01722] 422300 Today

      Here at Salisbury Solicitors, Bonallack and Bishop [who run this website], our medical negligence team are genuine specialists — with accredited members of the leading specialist solicitors panels [ we have one of only 180 solicitors, out of over 100,000 nationwide, with accreditation from both the Law Society and AvMA clinical negligence panels].

      What’s more our clinical negligence team is made up of specialist solicitors only [one of whom is also an experienced fully qualified nurse]. So your medical compensation claim won’t be run by an unqualified youngster at a remote call centre.

      Live in Salisbury? Considering a Clinical Negligence Claim? Contact Us Now

      We offer FREE initial phone advice, a FREE first appointment, home and hospital visits and no win no fee arrangements for clinical negligence claims – so you don’t have to worry about paying legal bills;

      • Call our team now on SALISBURY [01722] 4223004
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        Crisis Incidents in English NHS Hospitals Double in a Year

        New figures designed to indicate the true size of the crisis in the NHS show that hospitals in England have experienced double the number of economic difficulties this winter as compared to last.

        Severe pressure on A&E departments has meant that hospitals have had to take drastic measures, including turning ambulances away, treating patients in corridors or waiting rooms, and cancelling operations.

        The figures, which cover the period from November 2013 to January 2014 show that over the period managers declared 330 “operational problems” and escalated the issue to NHS senior management in London.

        In the period from November 2014 to January 2015, the number of incidents had rocketed to 734. Hospital managers have to record and report “operational problems” on a weekly basis, but there is no set definition of what constitutes an operational problem, and information about specific cases is rarely available.

        Last winter, some of the situations which resulted in “operational problems” included extreme overcapacity, which forced some hospital managers to purchase extra beds, relocate a minor injury unit to a Hereford supermarket and the cancellation of operations repeatedly at several hospitals.

        This winter, some hospitals have been forced to take equally drastic steps such as closing the doors to ambulances. Some of the hospitals which have struggled most this winter are the University Hospitals of North Midlands NHS Trust which has reported operational problems 51 times. Both Lancashire Hospitals NHS Foundation Trust and Worcestershire Acute Hospitals Trust have reported operational problems 36 times since November.

        The NHS is currently operating at its limits, and if this continues, it seems likely these “operational problems” will become more and more common.

        Victim of medical negligence? Call our specialists today

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          563 Serious Incidents in Just Two Years at Colchester Hospital

          Top management at Colchester Hospital has been forced to admit to 563 serious incidents in a period of just two years.

          Incidents classed as serious are those which caused or threatened to cause serious harm to either members of the public, patients, staff or the Trust organisation in the past two years.

          The extent of the problem

          The types of incidents which can be classed as serious can cover deaths which were unexpected or avoidable, outbreaks of hospital superbug infections, deaths of new mothers or their babies and allegations of abusive behaviour. Colchester Hospital refused to give further details about the types of incident involved.

          All of the incidents were the result of errors and none can be classed as part of the day to day running of the hospital, which excludes events such as expected complications in surgery or deaths of patients who were seriously ill. The incidents reported also exclude cancer cases as the hospital is currently under a separate investigation regarding tampering with cancer figures.

          A spokesperson for the Care Quality Commission confirmed that they are looking into allegations that waiting times were altered to hit targets. The spokesperson also confirmed that during a visit to the A&E department, a dead patient was wheeled through the department in the sight of both inspectors and patients.

          Colchester Hospital – poor care of the elderly and those with dementia

          The figures regarding serious incidents come after revelations that health inspectors had declared a major incident after finding that Colchester Hospital unnecessarily restrained elderly patients and those suffering from dementia and had also sedated patients inappropriately.

          One of the wards at the Essex hospital was forced to turn away any new patients after inspectors felt it could not cope with the unprecedented levels of demand. Patients were also told only to go to A&E if their condition was life-threatening.

          No improvement after hospital put into special measures

          Colchester Hospital was put into special measures in November 2013 after the CSC uncovered the tampering with cancer figures.

          The Chief Executive of national campaigning charity, Action Against Medical Accidents, Peter Walsh, said that the charity was surprised at the number of serious incidents at Colchester, given that it was a relatively small hospital.

          A spokesperson for the NHS Trust said that each serious incident had to be investigated fully, and that the final report should have to be checked by a nursing or medical director. Some serious incidents which were outstanding may require the gathering of additional information and the inclusion of action points on any plan which is drawn up after the investigation. It is Clinical Commissioning Group policy that incidents are only closed when these steps have been followed.

          Victim of Medical Negligence at Colchester Hospital? We can help you claim compensation

          If you or a one has been the victim of medical errors at Colchester Hospital, you could be entitled to claim compensation for the pain, suffering and financial loss you have endured.

          Our team of highly specialist medical negligence solicitors can help you – and we offer FREE initial phone advice, a FREE first appointment and no win no fee representation – so:

          • For FREE initial advice, call us on FREEPHONE 0800 1404544, or

          • Complete the contact form below.

            Norfolk and Suffolk NHS Foundation Trust PLaced In Special Measures

            Norfolk and Suffolk NHS Foundation Trust has now been placed into special measures. It is the first mental health trust in England and Wales to receive this drastic treatment.

            A recent inspection of the Trust, which runs various healthcare services and hospitals in East Anglia, detected a number of serious problems resulting in an overall “inadequate” rating

            The inspection by the CQC (Care Quality Commission) led the Chief Inspector of Hospitals to recommend it be placed into special measures. The inspection in question took place in October of 2014. CQC inspectors looked at the Trust overall and at individual services, and rate them on a four point scale of outstanding, good, requires improvement or inadequate.

            The Trust provides learning disability services and mental health care to a large swathe of Suffolk and Norfolk and was found to be in need of significant improvements to ensure that it was providing its patients with care which was effective, safe, well managed and responsive to the needs of patients.

            CQC concerns regarding the Norfolk and Suffolk Trust were passed to Monitor – the official body responsible for health services across England – which has now made the special measures decision.

            “Inadequate” services “requiring improvement”

            Norfolk and Suffolk NHS Foundation Trust was rated “inadequate” when inspectors looked at whether services were properly managed and safe, and “requiring improvement” for services being effective and responsive. The CQC rated the Trust as “inadequate” overall.

            During the inspection the CQC found that across many areas of the Trust staff morale was exceptionally low, and there were concerns raised about the lack of support given to staff by senior management.

            The CQC also found examples of unsafe environments which did not allow patient dignity, not enough staff on duty to meet the needs of patients, poor management of medication and issues around practices concerning seclusion and restraint.

            The CQC demanded that the Trust take action to identify and remove ligature risks, and to make alternative arrangements where staff cannot easily see patients. The CQC’s Deputy Chief Inspector of Hospitals, Dr Paul Lelliott, said that a number of serious problems were identified during the CQC inspection.

            Dr Lelliott said that the CQC was concerned about both the quality and safety of care found in some of the Trust’s services. He also stated that the CQC were worried by the low levels of morale expressed by many of the staff who had been spoken to, who expressed the opinion that they were not being heard by senior Trust management.

            CQC inspectors did identify some positives from the inspection, and found good examples of working practices across disciplines from staff in the child and adolescent community teams.

            Victim of medical negligence from Norfolk & Suffolk NHS Trust? Call our specialists today

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              Almost 25% of NHS Budget Earmarked for Compensation Payouts

              Recent figures show that the NHS has set aside almost a quarter of its entire budget as a contingency fund to cover medical negligence claims against it. It is now expected that Jeremy Hunt, the coalition government’s Secretary of State for Health, will announce plans to fine hospitals which try to cover up medical errors.

              The figures indicate that the NHS Litigation Authority – the body responsible for dealing with legal action against the NHS – has set aside just over £26 billion to cover liabilities both now and in the future. This represents almost a quarter of the annual NHS budget, which stands at £113 billion.

              In 2014 alone, over £1.3 billion was paid out to people who had made medical negligence claims for compensation.

              Hospitals to be fined up to £100 K for lack of honesty

              Jeremy Hunt’s plans to fine hospitals who cover up mistakes may result in fines of up to £100,000 where it can be shown that hospitals have not been open and honest about their negligence cases.

              On the face of it, this initiative should be welcomed, as long as the government is serious about it, and will follow through on the threat of fining hospitals who have covered up errors. An important part of improving patient care is surely being open, and willing to learn from mistakes. The government does seem to be committed to sending out a very clear message that covering up medical mistakes is not acceptable.

              The government cannot be criticised for wanting to reduce avoidable deaths in the NHS and to make it easier for whistleblowers who flag up care failings. The overwhelming majority of people working in the NHS do what is a very demanding job to the very best of their ability – and each and every one of us is grateful for what they do.

              It is shocking though to learn that an estimated thousand patients every month are dying because of NHS employees mistakes. The prime example of this which hit the headlines was the notorious Mid Staffordshire NHS Trust where vulnerable patients were left without food or drink, or left lying in soiled bedding. The problems at Mid Staffs stemmed partly from the culture within the hospital, meaning the poor standards were thought of as normal by the staff, and anyone who did try to speak out was bullied.

              Is enough being done to support NHS whistleblowers?

              But are the government really going far enough to protect NHS whistleblowers as recommended by Sir Robert Francis’s report? A senior official in the Care Quality Commission (CQC) thinks not. Amanda Pollard handed in her resignation after raising concerns that the CQC would not be able to pick up “another Stafford” and said that the recommendations in Sir Robert’s report would have done little to give her protection.
              Mrs Pollard said that the implementation of the recommendations in Sir Robert’s report depended solely on the goodwill of NHS Trusts and other official bodies.

              Is the NHS really ready to change?

              It’s all very well to say that the NHS culture has to be more open, but for the culture to change, the NHS has to want to be more open. Can we really believe that the NHS is ready to completely change its ways and admit that sometimes its employees can make errors.

              The story about the levels of spending on medical negligence comes hot on the heels of previous revelations that NHS spending on public relations is up more than a quarter in a single year, just at the time when hospitals are going through a period of deep crisis. Figures show that spending on PR is predicted to reach almost £12.1 million in the current financial year, compared to a 2013/14 figure of £9.5 million.

              Victim of NHS medical negligence? Call our compensation specialists today

              For FREE initial phone advice as well as a FREE no obligation first appointment with a solicitor specialising in medical negligence:

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                Ombudsman Brands NHS Complaints Process “Appalling”

                A damning review has concluded that patients who complain about their treatment in NHS hospital are being badly let down by “appalling” investigations.

                A report by the Parliamentary and Health Service Ombudsman (PHSO) found that over a third of investigations carried out into avoidable injury or deaths in hospitals were “inadequate”.

                Concerns from patient groups

                Dr Katherine Rake, who heads up the patients’ group Healthwatch England, has called for the NHS complaints system to be completely overhauled in the light of the report’s findings. Dr Rake said that the findings released by the Health Ombudsman were “worrying, but sadly not surprising”.

                Some of the families who were spoken to during the review spoke of feeling belittled or misled by hospital staff. They also said staff wouldn’t give them straight answers, or listen to their worries. Patient campaigning groups condemned the review findings as “worrying”, and said that they suggest that the NHS is not learning the lessons of hospital scandals.

                Thousands fail to follow up NHS complaints

                Research carried out by the PHSO indicates that many thousands of people are being failed by the NHS every year, yet fail to report it because they believe that making a formal complaint will make no difference.

                Healthwatch England led calls for a total overhaul of the complaints system. Dr Rake called for a system which makes sure that every incident is fully investigated and that the lessons are learned each time. She also called for those affected to be treated with dignity and respect.

                The Ombudsman looked into 150 complaints concerning situations where patients had suffered avoidable harm or had died because of failures in care standards.These could be down to medical negligence or genuine accidents.

                The investigation found that 28 out of the 150 cases should have been designated as a Serious Untoward Incident (SUI). This designation allows doctors to learn from previous incidents and avoid similar mistakes in the future. In the overwhelming majority of these cases (71%), the hospital concerned did not label the incident as an SUI.

                Julie Mellor, the Parliamentary and Health Service Ombudsman said that the quality of NHS investigations varied significantly. She also said that investigations were not carried out when they should have been, and even when investigations were carried out, they did not get to the root cause of any failings.

                It is clear from these figures that the NHS has to do something to improve the quality of investigations, but also needs to be clearer about when an investigation is necessary.

                One of the cases highlighted by the report concerned a 77 year old man who was admitted to hospital. Once on a ward his condition got rapidly worse, and he died two days later from a serious infection.

                The patient’s daughter, who was unhappy with care standards, complained to the Head of Nursing. She investigated, but did not speak to any of the clinical staff involved. The Ombudsman investigated the case and found that doctors and nurses had not realised just how ill their patient was. The Ombudsman’s report stated that it was unable to say whether the death could have been avoided, but identified many missed opportunities for better chances of recovery and more timely interventions.

                A major review is underway into the entire NHS complaints procedure and these are just interim findings. A full review and related report will be released at a later date.

                A full review into the complaints process was announced in the wake of the Francis Review, which looked into the scandal at the Mid Staffs Hospital, in which at least 1200 patients are thought to have died because of poor care standards.

                A spokesperson for the Ombudsman said that the final report would demonstrate that the quality of NHS investigations into complaints regarding avoidable harm vary in quality, and more often than not are “appalling”.

                Victim of NHS medical negligence? Call our specialists today

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                  2014 Accident and Emergency Department Statistics Released

                  During the early part of 2014, the Care Quality Commission (CQC) interviewed almost 40,000 adults who attended large Accident and Emergency departments in January and February about their experiences.

                  A&E Performance – The Main findings

                  Perhaps the best news for the NHS to come out of the research was that the majority of patients were positive in their feedback. 79% of patients felt that they had been treated with dignity and respect. This does of course mean that a significant number – more than 1 in 5 – felt that they had not been treated in this way. Feedback about discharge procedures was also largely positive.

                  The report also found that A&E departments should be doing more to make sure they are offering a safe, effective and responsive service. Some patients arriving in A&E waited for lengthy periods in an ambulance before having their care transferred to A&E staff, and others waited too long to be given adequate pain relief.

                  The worrying variation in performance between hospitals

                  The report also flagged up wide variations in experiences between different patients, trusts and groups of patients. Chief Inspector of Hospitals, Professor Sir Mike Richards, said that they had found “significant variation” between different NHS Trusts.

                  The report also highlighted the fact that patients with learning disabilities or mental health problems should be given more support from A&E staff if they become distressed.

                  The report was also happy to publish lists of the best and worst A&E departments across the country. It won’t come as a surprise to our blog readers that some of the NHS Trusts whose A&E departments are listed as the poorest performing have been discussed previously for other patient failings too.

                  The  worst Accident and Emergency departments in England and Wales

                  The “prize” for the worst A&E department goes to Tameside Hospital Foundation Trust in the North-West, with Medway Foundation Trust in Kent as a close runner-up. Both of these hospitals were put into special measures over a year ago over rising concerns about high death rates and failures in care.

                  Trusts Performing “Worse than Expected”

                  There are a number of Trusts which performed “worse than expected” in at least 20% of all the questions asked of respondents. Two Trusts were graded “worse” than other trusts in two out of three questions, and unsurprisingly these two are Tameside Hospital NHS Foundation Trust and Medway NHS Foundation Trust. Tameside was rated extremely poorly in questions regarding how well staff communicated with patients and the quality of information given, as well as the guidance given on discharge. Medway NHS Foundation Trust performed more poorly than had been expected on waiting times and staff interaction.

                  The full list of Trusts performing worse than expected is:

                  1. Tameside Hospital NHS Foundation Trust

                  2. Medway NHS Foundation Trust

                  3. Barking, Havering and Redbridge University Hospitals NHS Trust

                  4. North Middlesex University Hospital NHS Trust

                  5. Croydon Health Services NHS Trust

                  6. Hull and East Yorkshire Hospitals NHS Trust

                  7. Milton Keynes Hospital NHS Foundation Trust

                  8. Barnet and Chase Farm Hospitals NHS Trust

                  9. Bradford Teaching Hospitals NHS Foundation Trust

                  10. University Hospitals of Leicester NHS Trust

                  Better than Expected Results For Some

                  The other side of the coin are the 12 NHS Trusts which were found to be performing “better than expected” in 20% of questions within the patient survey.

                  Dorset County Hospital NHS Foundation Trust topped the charts by performing better than had been expected in 69% of the survey questions, and was consistently strong in sections concerning communication between staff and patients and information given to patients when they were discharged.

                  The “better than expected” NHS Trusts are:

                  1. Dorset County Hospital NHS Foundation Trust

                  2. Salisbury NHS Foundation Trust

                  3. Taunton and Somerset NHS Foundation Trust

                  4. Royal Surrey County Hospital NHS Foundation Trust

                  5. Cambridge University Hospitals NHS Foundation Trust

                  6. South Tees Hospitals NHS Foundation Trust

                  7. Salford Royal NHS Foundation Trust

                  8.Epsom and St Helier University Hospitals NHS Trust

                  9. Frimley Park Hospital NHS Foundation Trust

                  10. South Warwickshire NHS Foundation Trust

                  11. Northumbria Healthcare NHS Foundation Trust

                  12. Harrogate and District NHS Foundation Trust

                  Victim of A &E medical negligence at an underperforming hospital? Thinking of claiming compensation? – contact us now

                  Our special medical negligence team have the skills and experience to help you to win the compensation you deserve – and will treat your claim with sensitivity.

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                    Post-Discharge Care Failings Highlighted by Doctors

                    Senior medics have warned that many thousands of vulnerable or elderly patients are not getting the care they require when being sent home after a hospital stay.

                    A survey of over 200 British doctors found that only 25% think that the correct procedures are in place to ensure that vulnerable patients are supported at home when recovering from a stay in hospital.

                    President of the Royal College of Surgeons of England, Clare Marx, said that too many frail and confused elderly patients were being sent home without the knowledge to use equipment, and were just being given a list of phone numbers and told to organise care themselves.

                    Ms Marx also pointed out that these failings seemed to be leading to a dramatic increase in the numbers of patients finding themselves back in hospital as an emergency admission. Figures produced by the NHS indicate a 27% rise in the numbers of patients having to be readmitted to hospital within a month of being discharged.

                    The latest figures available show 560,000 re-admissions into hospitals in England each year, which equates to 1 in 9 of those discharged being back in hospital within the month.

                    If the correct home support is lacking, people who have recently come home from hospital are more likely to suffer from infection, other complications or have a fall.

                    Only 26% of surgeons polled by the RCS felt that their hospitals had the right procedures in place to make sure there was the right care for patients leaving hospital. What’s more, just 41% of them thought that home carers were being given enough information about the needs of patients.

                    Unsurprisingly, according to the RCS, it is the most vulnerable patients who come off worst, and the situation is poorest at the weekends when there are less resources available. In the very worst cases, the RCS has been forced to intervene, and this includes the shocking case of a pensioner who was sent home on Christmas Eve and who had not been shown how to change his colostomy bag.

                    Doctors also felt that the least coordinated care was experienced by patients who had been moved between specialities while in hospital, by older patients and by those who did not have much home support from family or friends.

                    Over half of the surgeons surveyed thought that the situation would be improved by computerising patient records.

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