The National Health Service is one of the UK’s best loved institutions and it isn’t hard to see why. It does its best to make sure that everyone who needs care gets it, regardless of their ability to pay – and the vast majority of the time that care is of an impressively high standard.
However, it has been estimated that around 5% of people are dissatisfied with the service and level of care they have received relating to the diagnosis and treatment of a condition. Some of these people go on to make medical negligence claims; around 7000 such claims are made every year.
It can sometimes be hard to know whether you have a valid medical negligence claim or a complaint. This is why it’s important to seek specialist legal advice if you are unhappy with the care you have received on the NHS, as there can sometimes be a fine line between bad customer service and true negligence.
The NHS has a Constitution that gives patients the right to complain in various circumstances. These include:
• If staff have been rude to you or otherwise shown a lack of courtesy
• If you have received poor service, either from a hospital or GP
• If you have had to wait for longer than expected for treatment
• If you believe a member of staff poses a danger to the public
• If you have been refused treatment that you need
As you can no doubt see, the above list includes situations which, while they may be distressing for affected patients, may not necessarily be an indication of negligence. This is why medical claims are often so complicated and so need a specialist medical negligence solicitor to handle them.
Making complaints against private sector healthcare staff is slightly different to making NHS complaints, but typically you can make a claim for ‘breach of contract’ if you feel they have acted negligently towards you. Our solicitors will be able to explain your rights and options in more detail.
Contact our Medical Negligence Specialists today
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